Legal
Refund & Cancellation Policy
Effective 6 September 2026. This policy applies to subscription fees and AI credit top-ups paid to Tectot Business Solutions for Salzee.
1. Cancelling a subscription
You can cancel at any time from Subscription & billing in the app (owner, admin or finance role) by turning off auto-renew. Your workspace stays fully usable until the end of the period you have already paid for; no further charges are made. Cancellation does not delete your data — see Terms §10.
2. Refunds
| Situation | Refund |
|---|---|
| First paid subscription, cancelled within 7 days of the first payment | Full refund of that payment on request. |
| Duplicate payment or a charge for a plan you did not choose | Full refund of the erroneous charge. |
| Service unavailable for more than 24 consecutive hours because of us | Pro-rated credit for the downtime, or a refund of that period on request. |
| Renewal or upgrade charged and used for more than 7 days | No refund for the remaining period; cancel to stop future charges. |
| AI credit top-ups | Unused credits are refundable within 7 days of the top-up; consumed credits are not. |
| Payments your customers make to you through Salzee payment links | Handled by you and your customer through your Razorpay account; Salzee does not hold those funds. |
3. How to request a refund
Write to [email protected] from the owner’s registered e-mail with the invoice number (INV-…) shown in the app. We confirm within 2 working days. Approved refunds are returned to the original payment method through Razorpay and normally appear within 5–7 working days, depending on your bank.
4. Failed or disputed payments
If a payment fails, nothing is charged and the plan change is not applied. If a renewal fails, the workspace becomes read-only after a 7-day grace period until the invoice is paid; you can retry from the app. For a chargeback raised with your bank, we respond with the invoice and usage records and suspend the workspace until the dispute is resolved.
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